Privacy Policy

Privacy Policy

1. INTRODUCTION

1.1. The purpose of this privacy notice is to provide information about how Phokaia Health & Travel Agency processes your Personal Data.

1.2. All Personal Data processing is carried out in accordance with KVKK and GDPR. We properly protect the Personal Data we process about you and respect your privacy.

Below we explain how we collect, process and share your Personal Data.

2. WHAT PERSONAL DATA IS PROCESSED?

2.1. We will collect and process the following personal data about you (“Your Personal Data”):

· Contact information (e.g. name, surname, e-mail, business address and telephone number,
· Your personal information, TR ID Number, Passport Number, other information that may be required for mail order, etc.
· Necessary pictures and epicrisis regarding the health service you want to receive
· Task/Profession,

2.2. Our general rule is to collect Personal Data directly from you. However, we may also collect information from publicly accessible sources for communication purposes.

3. FOR WHAT PURPOSES ARE PERSONAL DATA PROCESSED?

3.1. We will process your personal data for the following purposes:

(i) Communicating with you as your service provider,
(ii) To receive your service requests,
(iii) To make general notifications to our customers when necessary,
(v) To share this information with relevant government institutions when necessary,

3.2. Providing your Personal Data is necessary for the sustainability of the business, as well as for us to contact you as your service provider.

4. WHO CAN GET ACCESS TO YOUR PERSONAL DATA?

4.1. We protect your Personal Data from loss, unlawful access, etc. We have taken appropriate technical and organizational measures to protect against issues such as: The number of people who have access to your Personal Data is limited. Your Personal Data will only be accessible by persons associated with Phokaia Health Travel Agency who need to process your Personal Data for the above purposes.

4.2. We may share your Personal Data with our group companies within K Phokaia Health Travel Agency for our business continuity. The reason we share relevant information, such as email address and phone number, is to provide feedback on our performance as your service provider, to be able to contact you and notify you in a timely manner about improvements, new offers and/or corrective actions taken.

4.3. To foreign countries that have been declared to have adequate protection (“Foreign Country with Adequate Protection”) or, in case of lack of adequate protection, to foreign countries where the data controllers in Turkey and the relevant foreign country have committed in writing to adequate protection and have the permission of the KVK Board (“Adequate Protection”) “Foreign Country Where the Data Controller Committed to Protection” is located.

In this regard, we comply with the regulations stipulated in Article 9 of the KVKK.

5. HOW LONG IS YOUR PERSONAL DATA STORED?

5.1. Your Personal Data will be retained only for as long as the purpose for which such data is retained is fulfilled and permitted or required under local law. Well; Your Personal Data will be deleted if our current commercial relationship ends or if there is no active contact between you and our company for a period of ten years. Your responses to notices may be retained for a period of ten years after the termination of the service relationship with you, if permitted or required under local law, in order to manage ongoing improvements with relevant details.

6. WHAT ARE YOUR RIGHTS?

6.1. Phokaia Health Travel Agency is the controller regarding the processing of your Personal Data. What if and for now, I have read and accept the relevant Information provided in accordance with the law on the protection of personal data in a box for those who will reach us by phone, WhatsApp and e-mail.

By visiting our website, you share your general personal data such as name, surname, date and place of birth, address information, telephone number with our company in the contact form you fill out.

Personal Data Protection Law No. 6698 (KVKK) and other relevant legislation determine some procedures that those concerned must comply with regarding the processing of personal data. In accordance with KVKK and other relevant legislation, our company, as the data controller, has the obligation to inform you about the processing of your personal data.

Accordingly, your personal data,

Follow-up of requests / complaints (legal reason: processing of personal data is mandatory for the legitimate interest of the data controller),
Carrying out customer relationship management processes (legal reason: processing of personal data is mandatory for the legitimate interest of the data controller),
Within the scope of carrying out communication activities, you can be contacted by phone or e-mail regarding the subject(s) you contacted us by filling out the contact forum (legal reason: processing of personal data is mandatory for the legitimate interest of the data controller) and
It is processed within the scope of KVKK and other relevant legislation for the purposes of providing information to authorized persons, institutions and organizations (legal reason: processing of personal data is mandatory to fulfill our legal obligation).
Your personal data is collected and processed by you personally, automatically or non-automatically, for the purposes listed above and the legal reasons stated above.
Your personal data is transferred to authorized public institutions and organizations in order to fulfill our legal obligations.

Article 11 of the KVKK regulates the rights of relevant personal data owners. You can submit your requests within the scope of this article to our company in writing, in accordance with the “Communiqué on Procedures and Principles for Application to the Data Controller”, to the following address of our company, to the e-mail address info@phokaiahealthtravelagency.com or to other methods specified in the legislation.